Our Story 22

718-300-3272 

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Please allow 1-2 business days for a response.
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Contact Me

718-300-3272 

Ourstory2260@gmail.com

Mon-Fri: 8 am-6 pm, Sat-Sun: Closed

Our Story 22, LLC Process & Policy

Shipping Process

Hey Friend! Thank you for your support!

We are processing all orders within 7-10 business days to bring our family's creativity to your home. 

If you have any questions or concerns, submit an inquiry or email me and I will update you on my progress with your order/creation.

Refund Policy

Thank you for your purchase! We hope you are happy with our creativity. We work hard to ensure the satisfaction of our customers. However, if you are not completely satisfied with your purchase for any reason, you may send a detailed email with your concerns along with pictures/videos of your product within 14 days. 

Clothing: No refund. Exchange only offered with proof (photo/video) of item(s) that arrived damaged and/or have not been worn, washed, or otherwise used.

Candles: All candles are final sale. No refund. No exchange.

Mugs/Tumblers: Refund or new item only offered with proof (photo/video) that item arrived damaged/broken.